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TERMS & CONDITIONS

General TnC

 

Commit To Fitness (19th - 22nd January 2021)

 

A. On OnePass Red, Red Lite offer is applicable as follows-

- User will get FLAT 45% off on the 1 Year pack of OnePass Red, Red Lite memberships

- User will get up to 45% off on all other OnePass Red, Red Lite memberships

- This discount is applied across different types of OnePass

- User will be eligible for receiving rewards based on the selling price of OnePass selected. Please refer to subsection for further details.

- User will receive 25% cashback of the amount spent on purchase of their OnePass in the mode of FitCash. This FitCash will be credited in the users Fitternity account on 1st February 2021

-Utilization of FitCash: 

  1.  The entire cashback amount can be used to purchase OnePass memberships, except for trials
  2.  15% of cashback can be used for to purchase OnePass for Friends and Family

Note- This cashback expire in 15 days after membership expiry

- Users can freeze their OnePass for a period of 3 months within the duration of an active OnePass.

-Freezing can be availed twice in the course of an active OnePass 

-The user can click on their User Profile to select the option to pause their membership

- User will receive 3 complimentary Personal Training sessions + 1 Monthly body assessment at select gyms as a part of the FitMania campaign

- OnePass memberships are currently offered at the lowest rates

- Interest-Free EMI available

- Basis government regulations/guidelines, gyms/studios are currently functioning in selected cities only

-Incase of any government mandated lockdown, we will provide 100% freeze till gyms and studios reopen

- This offer cannot be clubbed with any other existing offer

- Maximum discount offered is INR 18,000 on OnePass Red 

 

B. On Gym & Studio Memberships, code- FITMANIA is applicable as follows-

- At select gyms & studios, there is a FLAT 50% off 

- On certain gyms & studios the discount is up to 50% off

- User will receive upto 25% cashback of the amount spent on purchase of their membership in the mode of FitCash. This FitCash will be credited in the users Fitternity account on 1st February 2021

-Utilization of FitCash: 

  1. To Upgrade or Renew membership with the gym/studio.
  2. Buy other services such as Personal Training, Group classes offered by the same gym/studio on Fitternity
  3. 15% of the cashback can be used to buy for your friends or family

Note- This cashback will only be applicable on further purchase at the same gym and studio and will expire in 15 days after membership expiry

- Please note that the cashback percentage will vary depending on the partner gym & studio and the same will be mentioned in the prices on their page. 

- User will receive a freezing option for a period of upto 1 month on their 3/6 months memberships and a freezing period of 2 or 3 months on a 1-year membership free of charge.

-Duration of Freezing of memberships and usage will depend on the gym and may vary

-Membership once paused can only be activated after the expiry of the Freezing period

-Once the applicable freezing period is over the membership will automatically be available for use again.

- User will be eligible for receiving rewards based on the selling price. Please refer to subsection G for further details.  

- The cashback will be provided by the partner gym and can be changed by the management of the particular partner

- This offer cannot be clubbed with any other existing offer

- Start Date for All gym & studio memberships can be set on any date within 60 days from the day of booking

- Interest-Free EMI is applicable to all memberships.

- In the case of lockdown due to COVID-19, ban on usage of fitness centers, or any other COVID-19 related restriction by the Government, Fitternity is not liable to provide a refund 

Kindly note: Keeping in mind the safety of users, no bookings can be made till the government deems fit in cities where gyms and studios have not resumed services

 

C. On Fitternity LIVE Pay As You Go (Pay Per Session/ Session Packs):  

There is no discount offer currently applicable on Pay As You Go Sessions

 

D. On Personal Training Sessions (Virtual & Physical): 

- FLAT 50% Off is applicable to Virtual Personal Training Sessions Packs 

- User will receive up to 40% off on Physical Personal Training Sessions Packs 

- User will receive upto 25% cashback of the amount spent on purchase of their membership in the mode of FitCash. This FitCash will be credited in the users Fitternity account on 1st February 2021

-Utilization of FitCash: 

  1. To purchase OnePass Red, Virtual Personal Training, and Physical Personal Training services. Cashback is not applicable on OnePass Red Trials and packages below the duration of 1 month in Personal Training. 
  2. 15% of the cashback can be used to buy for your friends or family 

- User will receive the freezing option for the period of 1 month. Limited to a single-use.  

-The user can click on their User Profile to select the option to pause their membership

-Membership once paused can only be activated after the expiry of the Freezing period

-Once the applicable freezing period is over the membership will automatically be available for use again.

- User will be eligible for receiving rewards based on the selling price. Please refer to subsection G for further details.  

- Discount varies across different workout forms in online personal training sessions packs

Coupon code PTFREE will give you the following:

- Your first personal training session for INR 1 only

- The session is priced at INR 1 for authentication purposes and will not be refunded by Fitternity

- This code is applicable only on 1 Session offering, once per user

- This offer is not applicable to Group Sessions

 

E. Affiliate discount code

-User can only use any affiliate discount coupon code once

-This offer cannot be clubbed with any other existing offer

-Details of the offer will be communicated to the user case by case

-If you cannot find the OnePass membership promised, please reach out to us on onepass@fitternity.com

 

F. Rewards on purchases

-Users will receive guaranteed rewards if their purchase value is INR 2499 and above. 

- Below is the classification of the rewards structure:

 

Selling Price

Rewards

INR 0 - 2498

-

INR 2499 - 5000

Fitternity Shaker

INR 5001 - 10000

Fitternity Metal Bottle

INR 10001 - 15000

Fitternity Shaker

Marvel Universe Gym Bag

INR 15001 and above

Marvel Universe T-shirt

Marvel Universe Gym Bag

- Details of the reward redemption will be communicated to users via email by 1 February 2021.

- User will need to fill out a google form with their correct details to redeem the rewards.

- If the form is not filled in a preset duration, then the reward redemption opportunity expires.

-This offer is limited to single-use per user

- In case you have received any complimentary coupons or offers from Fitternity, you will not be eligible to receive assured rewards. 

 

G. On OnePass Virtual offer is applicable as follows: 

- User will get up to 40% off on OnePass Virtual memberships

- OnePass memberships are currently offered at the lowest rates

- User will be eligible for receiving rewards based on the selling price of OnePass selected. Please refer to subsection G for further details.

- Interest-Free EMI available

- Basis government regulations/guidelines, gyms/studios are currently functioning in selected cities only

-Incase of any government mandated lockdown, we will provide 100% freeze till gyms and studios reopen

- This offer cannot be clubbed with any other existing offer

- Maximum discount offered is up to INR 5300 on OnePass Virtual

 

 

 

 

Membership

  • Your membership start date can be changed after purchasing the membership from your user profile
  • You can change the start date 3 times, however, you have to select a start date within 30 days from your purchase date for a gym membership & 15 days from the purchase date in case of a group class or other memberships
  • For any Offer-related queries refer to https://www.fitternity.com/offer-usage
  • Memberships once purchased are not transferable or resalable
  • If you want to cancel the membership, please contact 02261094444 or write to us support@fitternity.com within 24 hours from the time of your membership purchase.
  • For any Refund/ cancellation queries refer to https://www.fitternity.com/refund-cancellation
  • Freezing / Transfer of membership is the sole discretion of the service provider basis their terms & conditions.
  • In case of non-consumption of your membership after your membership period lapses, a refund/extension is not applicable
  • If the service partner shuts down their gym/studio or discontinues their services - Fitternity is not responsible for a refund/transfer of membership. The aforementioned is in the hands of the service partner.
  • All refund amounts that are credited in the customer’s bank account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card
  • If your membership purchase is refunded or cancelled - Fitternity reserves the right to retrieve the Fitternity rewards offered to you on the time of your membership purchase.
  • Fitternity's decision on refunds shall be at their sole discretion and shall be final and binding
  • Fitternity reserves the right to modify the terms & conditions at any given time without prior notice to any customers.

Session Pack

  • It's a mandate to schedule your session prior to your session time or scan the QR code available at the gym on the Fitternity App to avail your session.
  • If you end up utilizing a session at the gym/studio without a booking confirmation prior to your session time, you are eligible to pay the cost of the session.
  • The period to utilize session packs for the unlimited validity package is 24 months from the time of the start date of the program.
  • There will be no refund initiated in the form of Cash/Fitcash if you haven't utilized your session pack program within the period of membership duration.
  • The session pack membership is non-transferable to a third person.
  • If the sessions are unattended, it cannot be rescheduled/refunded in the form of Cash/Fitcash.

Pay-Per-Session

  • The staff at the Gym/Fitness centre, their associates and staff at Fitternity Health E Solutions are not able to provide medical advice or assess whether it is suitable for me to participate in programs.
  • The participation will be at his/her own risk. The user acknowledges that there are risks including increased heart stress and the chance of musculoskeletal injuries.
  • The user warrants that he/she is physically and mentally well enough to proceed with the classes and have furnished true details in the form above.
  • The user acknowledges that he/she waives, releases and forever discharge Gym/Fitness Center, Fitternity Health E Solutions and all their associates from all liabilities for injuries or damages resulting from his/her participation in fitness activities and classes.
  • Given above he/she assumes the risk of and responsibility of personal property loss or damage.
  • Fitternity is not responsible for cancellation of trials & sessions by its affiliate gyms/studios & trainers
  • On attendance, the customer has to Unlock the session from his/her user profile and after unlocking the same it has to be shown to the service provider.
  • The cashback after unlocking session is in the form of Fitcash, which will be basis your current workout streak

FitSquad

  • Login in with your registered E-mail ID & contact number to access the FitSquad benefits & to track your work out days.
  • FitSquad milestones are based on the number of days you check-in for your workout by physically visiting the gym/studio in Fitternity Partner Network & scanning the QR code available.
  • A user can check-in only using his registered device
  • As per the new FitSquad policy, the user has to spend a minimum of 45 minutes between check-in and check-out. Any check-outs before 45 mins will be invalid
  • A user has to check-out within 180 minutes of check-in time for valid attendance. Any check-out after 180 minutes will be considered as invalid.
  • A user can check-in again after 3 hours of the previous check-in time, in case the previous check-in fails/invalid`
  • A user has to check-in and check-out within the gym premises for valid attendance
  • In case of any fraudulent activity - Fitternity has all rights to block the person from the FitSquad rewards program. This person will not be able to claim or access any rewards.
  • On achieving FitSquad Milestone you are eligible to avail rewards worth Rs 32,000 on reaching the workout milestones (30,75,150 & 250 days of working out in 12 months).
  • Each milestone gives you multiple rewards to choose from. You can select any 1 reward out of the options given.
  • The validity of the FitSquad Program is 12 Months from the time of your registration date post which the milestones will be refreshed.
  • The counter reset will take place on the FitSquad Program after 15 days from your previous FitSquad program expires.
  • You are allowed only 1 check-in per day. Each check-in will be considered within the 24-hour cycle between 12:00 am - 11:59 pm.
  • You can redeem your reward at any point during the FitSquad Program within 12 Months from the time of your first check-in.
  • Fitternity Health -E Solution Pvt. Ltd. ( Fitternity) reserves the right to cancel/ modify/add/delete any of the rewards that are part of the FitSquad Loyalty Program.
  • During the Fitsquad program, if Fitternity identifies invalid check-ins which are not in the radius of the Gym/Fitness Center - Fitternity reserves the right to remove the check-ins of a customer from their Fitsquad Checkin Counter.
  • On the FitSquad Program, basis availability partner brand vouchers can be sold out.
  • For Non-Fitternity members on reaching milestone 2, you have to pay an amount of Rs 299 on Fitternity to continue to unlock rewards on reaching 2nd, 3rd & 4th milestones.
  • The FitSquad reward benefits are void if the membership is transferred to someone else.
  • For any technical issue related to Scanning or App. Please contact Fitternity support team at +022-61094444 or write to us at support@fitternity.com.

FitSquad 100% Cashback

  • Login in with your registered E-mail ID & contact number to access the FitSquad benefits & to track your workout days.
  • FitSquad cash-back is a loyalty reward which is entitled to facilitating a purchase on Fitternity only. No other discount code/voucher of Fitternity can be clubbed in purchase using the FitSquad Cash-back benefit.
  • The FitSquad Cash-back will be added in the form of Fitcash in Fitternity wallet deducting GST fees calculated on the previous membership purchase value.
  • The FitSquad cash-back will be applicable to enroll for the same fitness center (Same Partner Network & Location)
  • On achieving FitSquad Milestone you are eligible to avail rewards on reaching the workout milestones (30, 75, 150 & 225 days days of working out in 12 months).
  • The FitSquad Cashback benefit is non-transferable / non-refundable. It cannot be redeemed in cash.
  • The FitSquad cash-back is an incremental growth at each milestone.
  • FitSquad reward is a promotional offer. Any modification to the offer & rewards on FitSquad is subjective to change.
  • Staff / Representative of the gym, either outsourced staff cannot avail these offer if found such activity; Fitternity will block the account.
  • Any fraudulent activity like Scanning away from Gym, Gym Non Operation Days or Time, Login in Multiple Devices, Person Scanning with Two Phones, Person Scanning for His/Her Friends, Staff or Trainer scanning for the member etc. will lead to the cancellation of the Reward/Cashback offer without any justification or intimidation to the customer.
  • If you are currently registered & actively checking-in on a normal FitSquad Grid & you upgrade to a brand-specific customized reward grid, your check-in counter starts from '0'.
  • On availing the membership through Fitternity / Fitternity Tab / Fitternity Partner Dashboard - you are agreeing to the Terms & Conditions mentioned above.
  • These terms can be amended, modified or withdrawn by Fitternity at any time without notice.
  • The FitSquad reward benefits are void if the membership is transferred to someone else.
  • For any technical issue related to Scanning or App. Please contact Fitternity support team at +022-61094444 or write to us at support@fitternity.com.

Fit-Cash

  • You can have only up to Rs 2500 FitCash+ in your wallet.
  • You can avail instant cashback as your reward on the purchase and get FitCash in your wallet which can be utilized on any transaction on Fitternity.
  • The validity of FitCash earned through promo codes is subject to promotion period.
  • You must be logged in to your Fitternity account in order to use FitCash on your transactions.

Fit-Cash: Wallet Recharge

  • You get 10% extra on the amount you add into your wallet.
  • The additional 10% Fitcash bonus can be utilized in booking workout sessions only.
  • There is no validity to utilize the amount recharged in your Fitternity wallet.
  • The amount recharged by you can be utilized in membership purchase, workout sessions, healthy tiffins, etc.
  • The Fitcash Recharge in the Fitternity wallet is non-transferrable & non-refundable.

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